Help Center

Ask us anything.

We're just launching, so there's no manual to dig through yet — and honestly, you get a better answer this way. Send your question and a real human replies by email, usually within one business day.

WHAT TO EXPECT

Real answers,
from real people.

Email support
You'll get a reply at the address you leave below — no ticket portals, no chatbots.
Within one business day
Usually faster. We're a small team and your questions go to the top of the pile.
Privacy questions welcome
Rolling StaffHero out and your team wants specifics? We'll gladly answer them directly.
Prefer plain email? Write to us at
support@staffhero.com
We only use your email to reply. No newsletters, no follow-up sequences.
Before you ask

The three most common questions

Is it really anonymous — even for small teams?

Yes, by architecture, not policy. Answers are stored with no link to identity, and results stay hidden below 5 responses. The full explanation is on our Security page — and there's a version written for your employees too.

How fast can we get started?

Under fifteen minutes from signup to a live pulse: add your team (CSV or by hand), review the privacy defaults, pick a plan, and send. No implementation project, no credit card to start. Prefer the full map first? Download the step-by-step First Pulse Guide (PDF).

What does it cost?

Flat monthly pricing — $99 up to 50 people, $199 up to 100, $299 up to 200. Free to explore — you only pay when you launch your first pulse, with a 60-day money-back guarantee. Details on the pricing page.